Wednesday, February 5, 2020

Amazon seller account suspended appeal


If you got a notification from Amazon that your account has been temporarily suspended. Really it is very stressful for the seller if he gert suspends it is a very painful experience for the seller who has never experience account suspension. We have some tips to help in navigating the process of Amazon account suspended appeal and get your business reinstated on amazon.

Let us know in a step by step
Step-1
Know why you were suspended: This is the first and very crucial step in the process of getting your account reinstated. Amazon gives a basic reason for the suspension but it is very necessary for Amazon seller account suspended appeal to do some detective work by taking time to know where why and how things went wrong.

There are two basically the reason for the Amazon seller account suspension.
1-Seller Policy Violations: Seller policy violation is two types of selling a restricted item and violation of Amazon seller policy includes many things such as handling multiple accounts without taking permission from Amazon violating the price parity terms or sending traffic from Amazon to another website.

2-Seller Performance Issues:
Seller performance is measured by Amazon seller must maintain their standard of:
Order defect rate: <1%
Pre-fulfillment cancel rate: <2.5%
Late shipment rate: <4%

3-Listings: Check the product carefully it should not include any inaccurate or misleading information.

4-Customer Communication: Respond to all reviews to your customers with time and politely.

5-Order Shipment: Be careful during the shipment it should not be late than the estimated fixed time.

Step 2: Create a Plan of Action- Create a plan of action for resolving the issue. A better plan of action shows that you have identifies the reason for suspension and you have recognized what needs to be doing to prevent this from happening in the future. You are going to take a step that will not happen again

Step 3: Send Your Appeal to Amazon- Once you have written your POA, you can send it off to Amazon for their review. To submit your POA you’ll need to take the following steps:

Step 4: Receive a Response From Amazon- You will receive a response to your appeal from Amazon via email, typically within 48 hours after you submit your appeal. Good luck!

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